dk 99 Privacy Policy

1

Introduction and Scope of Policy

dk 99 is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to the website https://dk-99.cam and all services associated with it. By using our platform, you are considered to have accepted all terms of this policy.

This policy is designed so that you can fully understand what information is collected about you and how it is used. dk 99 believes that transparency and accountability are the foundation of a trustworthy platform. Visit our about page to learn more about our service goals and values.

This privacy policy may be updated from time to time. If there are significant changes, we will post a notice on the platform. We recommend reviewing this page regularly.

2

What Information We Collect

dk 99 collects various types of information from its users. The purpose of collecting this information is to ensure service quality, verify identity, and maintain a safe environment.

2.1 Registration and Identity Information

When creating an account, we collect the following information:

Full name (in Bengali or English)
Date of birth (for age verification — the 21+ age requirement applies to all activities)
Mobile number and email address
National ID card or passport number (when identity verification is required)
Residential address

2.2 Financial Information

We collect your payment-related information to process deposits and withdrawals. This includes bKash, Nagad, Rocket, or Upay account numbers and transaction history. For bank transfers, the necessary bank account details are collected. We never store full payment card numbers.

2.3 Technical Information

When you use our website or app, certain information is collected automatically:

IP address and device identifier information
Browser type and operating system details
Time of website access, session duration, and a list of pages visited
Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and bonus usage details are stored in our system. This information is used to ensure responsible gaming and to prevent fraudulent activity.

3

Purpose of Using Information

dk 99 uses collected information only for the legitimate purposes listed below. This information is not sold or transferred to third parties for any other commercial purpose without the user's consent.

Service Delivery and Operations

Your information is used for account creation and management, processing deposits and withdrawals, distributing bonuses and rewards, and providing customer support.

Identity Verification and Security

Information is used to verify the age of each account holder (21+ is mandatory), confirm identity, and protect account security. This helps prevent fraud and money laundering.

Responsible Gaming

Your gaming behaviour is monitored to identify unusual patterns and provide assistance when needed. Visit the relevant page to learn more about responsible gaming guidelines and self-control features.

Communication and Notifications

Your contact information is used to send account-related notices, transaction confirmations, security alerts, and relevant promotional information. You can opt out of promotional messages at any time.

Service Improvement

Overall usage patterns are analysed to improve the platform experience, game variety, and payment systems. Aggregated data that is not personally identifiable is generally used for this purpose.

4

Information Storage and Security Measures

dk 99 adopts industry-standard technical and organisational measures to keep your information secure. All data is stored in encrypted form, and data is transmitted using SSL technology.

4.1 Security Technology

Our security framework includes:

SSL/TLS encryption — all website traffic is encrypted
Encryption of sensitive data stored in databases
Two-factor authentication (OTP-based login protection)
Firewall and intrusion detection systems
Regular security audits and vulnerability testing

4.2 Data Retention Period

Information for active accounts is retained for as long as the account remains open. Even after an account is closed, certain information may be retained for a specified period due to legal obligations, dispute resolution, or fraud prevention. Beyond that, data is securely deleted.

4.3 Staff Access

Only authorised staff can access users' personal information, and only when required for their work. All staff are bound by confidentiality agreements and their activities are regularly monitored.

5

Sharing Information with Third Parties

dk 99 never sells your personal information. However, specific information may be shared with third parties in the following situations:

5.1 Payment Processors

Transaction-related information necessary to complete deposits and withdrawals is shared with bKash, Nagad, Rocket, Upay, and banking partners. These third parties follow their own security and privacy policies.

5.2 Gaming Software Providers

Limited information necessary for game operation may be shared with Evolution, Pragmatic Play, PG Soft, JILI, and other game developers. This information is used to ensure game integrity and settle payouts.

5.3 Legal Obligations

Information may be disclosed to relevant authorities when required by court order, regulatory request, or applicable law. In such cases, dk 99 does not disclose any information beyond what is legally required.

5.4 Business Transfers

User information may be transferred in the event of a merger, acquisition, or asset sale. However, in such cases, users will be given advance notice and the protections of this privacy policy will continue to apply.

6

Cookies and Tracking Technologies

The dk 99 website uses cookies and similar technologies that improve the user experience and ensure platform functionality.

6.1 Types of Cookies

Essential Cookies: Required to maintain login sessions, ensure security, and support core functionality. These cannot be disabled.
Functionality Cookies: Used to remember your preferences (language, display settings).
Analytics Cookies: Help improve the service by analysing website usage patterns.
Marketing Cookies: Used to display relevant advertisements. You can control these through your browser settings.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some website features to not work properly.

7

Your Rights and Controls

dk 99 is committed to giving users adequate control over their own information. You can contact our support team at any time to exercise the rights described below.

Right to Access Information

You can find out what information we have collected about you. Details of the collected information will be provided upon request.

Right to Correct Information

If your account contains incorrect or incomplete information, you can request that it be corrected.

Right to Delete Information

In certain circumstances, you can request that your personal information be deleted. Some information may need to be retained due to legal obligations.

Right to Object to Processing

You can object to your information being used for marketing purposes. Request to stop promotional messages at any time.

Visit our FAQ and detailed help page for answers to common questions about exercising these rights. For complex matters, contact our customer support team directly.

8

Protection of Minors' Information

The dk 99 platform is strictly for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age is verified during account registration, and identity documents are requested in cases of doubt.

If we are informed that information belonging to a minor has been collected, we will immediately close that account and delete all associated information. Parents or guardians can contact our support team regarding this matter.

9

Policy Changes and Updates

dk 99 reserves the right to review and update this privacy policy as needed. Changes will take effect from the date they are published on the website.

For significant changes, a notice will be sent to the registered email or mobile number. However, it is the user's responsibility to visit this page regularly to stay informed of the latest updates. The date of the most recent change will be noted at the top of this page.

Continuing to use the platform after a policy change means you have accepted the updated policy. If you do not agree to the updated policy, you may request that your account be closed. Our terms and conditions contain a detailed explanation of this matter.

10

International Data Transfers

Operating dk 99's services may involve servers and service providers located in various countries. As a result, your information may be processed and stored outside Bangladesh.

Regardless of where the information is processed, the protection standards described in this privacy policy will be maintained. Appropriate contractual safeguards are ensured for international data transfers. Third-party service providers are required to comply with their own data protection policies.